Privacy Policy

Privacy Policy

At Grand Hotel Casino, we value your trust and respect your right to privacy. This Privacy Policy is designed to help you understand how we collect, use, store, and protect the personal information we receive from users like you.

Personal Information Collection

We may collect various types of personal information during account registration, gameplay, or when you interact with our platform. Some examples include:

• User names
• Passwords (hashed for security)
• Email addresses
• Device and browser information
• IP addresses
• Gameplay data, such as game preferences and winning streaks

Account Registration Information

When creating an account at Grand Hotel Casino, we ask you to provide some basic personal information. This includes your name, email address, user name (if different from the one provided in registration), password, security question(s) with corresponding answers for password reset purposes.

Device and Browser Information

Our platform uses software that automatically collects technical data related to users' devices and browsers when interacting on our website or mobile app. This information helps us maintain compatibility with various operating systems, identify bugs, and optimize performance across different platforms.

Cookies and Tracking Technologies

We employ a range of cookie types to enhance the user experience, including functional cookies (e.g., remembering password for auto-login), analytical cookies to track usage patterns (ensuring they are anonymised or aggregated data) and advertising cookies from third-party services. By configuring your browser settings correctly and opting out where applicable will significantly reduce tracking.

Usage Analytics and Behavioural Data

Our analytics software tracks user activity, such as games played, time spent on our platform, and which features users interact with most frequently to optimize the gaming experience. This information is not used for advertising or targeted marketing purposes but rather to enhance your overall experience at Grand Hotel Casino.

Account Security Features

We deploy robust security measures to protect both you and your account data from unauthorised access:

• Encrypted databases using secure protocols
• Multi-layered firewalls

Data Storage, Retention, and Erasure

At any time you may choose to delete your user profile permanently by following the appropriate instructions in Account Management. The decision is made on a case-by-case basis at Grand Hotel Casino with consideration towards regulatory obligations (GDPR-compliant for European users).

User Rights Regarding Personal Data

You have the right to:

• Access and review your personal data held by us.
• Rectify or correct inaccuracies in any of your information provided.
• Delete all stored details about you, although this may impact functionality with some features that might require registration.

Age Restrictions and Minor Protection

Our platform adheres strictly to regulations concerning access for individuals under the legal age (18) worldwide. Please be aware parental guidance is strongly encouraged regarding gameplay or online use on any device connected via internet at your household premises due caution always comes first before play commences.

By accessing our website, mobile app, and utilizing various services within it you confirm that you have read this Privacy Policy in full; therefore agree upon these terms explicitly outlined here so far applicable laws enforced as per current regulations active throughout all jurisdictions covered under Grand Hotel Casino scope.