Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By using Grand Hotel Casino, you agree to be bound by these Terms & Conditions (the "Agreement"). If you do not agree with any part of this Agreement, please leave the site immediately.

Eligibility Requirements

You must be at least 18 years old and a resident of Canada or other permitted jurisdiction(s) as defined in Section below to use Grand Hotel Casino services.

Minimum Age Requirements

We verify user age on account creation. If you are under 18, please do not attempt to create an account or deposit funds into your account.

Geographic Restrictions

Our site is currently available only for users physically located in Canada and other permitted jurisdictions as defined below. By accessing the site from any of these locations, you agree that your use complies with all applicable laws and regulations.

Permitted Jurisdictions

Canada, except where restricted by law (e.g., Quebec).

Account Registration Rules

1. Each user is limited to one account only.
2. Users must provide accurate and complete personal details upon registration.
3. All users must agree to our Terms & Conditions before accessing the site.

One-account-per-user policies

Grand Hotel Casino will not be liable for any damages resulting from multiple accounts created by a single individual or entity.

Identity Verification and KYC

We use various methods, including (but not limited to) document verification and authentication services to ensure that users are who they claim to be. If we suspect misuse of an account or failure to provide true details, your access may be suspended pending further investigation.

Account accuracy obligations

You must maintain up-to-date information regarding your contact addresses, phone numbers, email addresses etc.This helps us verify you in case any issue arises and facilitates smoother resolution times for support queries. Failure to comply with these requirements could result in account suspension or closure without notice.

Account Security Responsibilities

1. Keep passwords confidential and never share them with others.
2. Avoid using shared devices/computers or public internet access points, especially those prone to viruses/malware attacks (e.g., hotspots).
3. Regularly update your password to maintain security best practices.
4. Never save sensitive account information on a device that might be accessed by unauthorized individuals.

Login Credentials and Password Protection

You agree not to attempt to access or log in using any user name, identification number, email address, IP address or any other identifier (‘login credentials’) which may belong to anyone else and also you will never allow anyone else to use your login credentials.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited:

• Cheating software
• Collusion with staff members
• Manipulation of our game outcome using external factors

Any contravention shall result in suspension or closure without notice, which could also involve confiscation of any funds you have won.

Bonus and Promotion Rules

Please note that bonus offers are subject to specific rules as outlined on the website. In order for your bonuses to be claimed successfully you must complete all required tasks as stipulated within each promotional offer description.

Wagering and Gameplay Conditions

1. The maximum bet per game varies depending upon its type (e.g., roulette max £5).
2. Game outcome determination is exclusively our responsibility.
3. Any discrepancies will be resolved in favor of Grand Hotel Casino.
4. Voided gameplay or errors may result in delayed/ denied payouts.

Bonus Abuse Prevention

In order to prevent fraudulent activities all bonuses and free spins granted must be wagered forty times within a limited timeframe failing which they shall expire without notice (exceptions might apply as determined solely by management). Furthermore, there are strict guidelines outlining what constitutes a breach of fair play, such as using multiple accounts simultaneously.

Deposits and Withdrawals

• You may deposit funds at any time via our secured payment options.
• Payment processing typically occurs immediately or shortly following your transaction request.
• Any withdrawal requests will be verified prior to authorization